Service Ticketing
Manage service work with priority and SLA enforcement.
4 min readLast updated May 25, 2026HC-OPS-004
SLAs by priority
| Priority | Response SLA |
|---|---|
| Critical | 4 hours |
| High | 8 hours |
| Medium | 24 hours |
| Low | 72 hours |
Vendor tickets
External vendors can be granted access to specific tickets without seeing the rest of your org.
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