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Frequently asked questions
Short, plain-English answers to the questions we hear most.
All
General
Sites
Surveys
Devices
Projects
Service Tickets
Audits
Lifecycle
Mobile
Access and Roles
General
What is the correct order to create entities?
Can I delete entities after creating them?
How are user roles assigned?
Sites
Can a site span multiple buildings?
Who can create a site?
Surveys
What file types are supported for floor plans?
Can I undo a change on the canvas?
Devices
What happens when a device is retired?
What device types are supported?
Can a device belong to multiple sites?
How is device warranty tracked?
Projects
Can a project span multiple sites?
What are project milestones?
Service Tickets
What SLA times apply to each priority?
Can tickets be assigned to external vendors?
Audits
How are audit findings converted to tickets?
Can I create custom audit templates?
Lifecycle
Can lifecycle events be edited or deleted?
How are lifecycle events linked to other records?
Mobile
Does the mobile app work offline?
Why are my photos not appearing on the web?
Access and Roles
Who can see Organization settings?
Can I have multiple Owners?