Tickets
Track service work with priorities and SLAs.
4 min readLast updated May 19, 2026HC-SITES-010
Ticket priorities and SLAs
| Priority | Response SLA |
|---|---|
| Critical | 4 hours |
| High | 8 hours |
| Medium | 24 hours |
| Low | 72 hours |
Creating a ticket
From a site or device, click New Ticket. Set priority, assignee, and description. Tickets are visible on the device's history and in the site's Tickets tab.
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