Glossary
Every term we use in OneSurvey — defined in plain English.
A subdivision of a floor where devices are placed. The lowest grouping above a device.
A structured walk-through that produces findings against a template.
A single observation captured during an audit; can be promoted to a service ticket.
A reusable checklist used to run an audit.
A structure within a site that contains one or more floors.
An audit run against regulatory or contractual requirements.
The central operational entity — cameras, sensors, NVRs, switches, and any item your team tracks.
One of: Active, Degraded, Offline, Pending Install, Retired.
A lifecycle event recording a change to a device's firmware version.
A level within a building. Contains areas.
The visual base layer of a survey — a PDF, PNG, or JPG of the physical space.
Network address assigned to a device; tracked on the device record.
An immutable record of something that happened to a device (install, firmware update, retirement, etc.).
Hardware identifier assigned to a device's network interface.
A named checkpoint within a project with a target date and owner.
Network Video Recorder — a device that stores camera footage.
The top-level container in OneSurvey — your company.
Project Manager, or Preventative Maintenance depending on context.
A ticket's urgency: Critical, High, Medium, or Low.
A bundle of devices, milestones, and assignments — usually an install, refresh, or expansion.
Row-Level Security — the access model that scopes data to the right users.
Return Merchandise Authorization — the process for returning a failed device under warranty.
A work order tracking a service request, with priority, assignee, and SLA.
A single physical location containing buildings, floors, areas, and devices.
Service Level Agreement — the target response time for a ticket based on priority.
A ticket that has passed its SLA deadline without response.
An external partner invited with time-limited access to specific tickets or sites.
Coverage period for a device, tracked on the device record with start and end dates.