Workflow
Device Failure Response
Investigate, restore, and document a failed device.
When to use
When monitoring or a field report flags a device as Offline or Degraded.
- Step 1Completed
Triage
Confirm status; create a Critical or High ticket.
- Step 2Completed
Remote checks
Reboot, firmware check, and connectivity tests.
- Step 3Active
On-site visit
Dispatch a technician if remote fixes fail.
- Step 4Pending
Repair or RMA
Replace or RMA per warranty status.
- Step 5Pending
Restore and document
Set device back to Active; lifecycle event logged automatically.
Other workflows
Workflow
New Site Onboarding
Spin up a new site from contract signature to ready-for-field-work.
Workflow
Audit Finding → Service Ticket
Turn an issue caught during an audit into tracked service work.
Workflow
Project Device Installation
From shipment to active status, the path a device travels during install.
Workflow
Warranty Expiration Planning
Get ahead of out-of-warranty devices before they fail.